Terms and Conditions
Every estimate we send comes with these terms attached. It's a lot of text, we know, but it covers the important stuff, pricing, cancellations, and what happens if something gets damaged, so take a few minutes to read through it before you book.
HIRED HANDS MOVING CONTRACT
Hired Hands with an address of 409 College Ave, Ithaca, New York 14850 (the “Company”) and {{contacts.firstName}} {{contacts.lastName}}, with an origin address of {{workRequest.originAddressLineOne}}, {{workRequest.originCity}}, {{workRequest.originState}} {{workRequest.originZipCode}} (“Customer”) enter into this agreement dated {{workRequest.MoveDate}} (the “Agreement”) for the purposes outlined herein and therefore agree to the following terms and conditions:
1. Definitions:
“Agreement” means this agreement between Customer and Company, as these terms are defined in this Agreement, and which includes any addendum, attachments, and/or additional terms and conditions annexed to this Agreement. Any such addendum, attachments, and/or additional terms and conditions shall be considered part of this Agreement and are incorporated by reference herein.
“Company” means Hired Hands and its agents, affiliates, parent companies, and subcontractors, including, but not limited to, Student Agencies, Inc., unless otherwise specified.
“Customer” means the individual or individuals engaging Hired Hands and executing this agreement. The singular reference to “Customer” intends to include the plural if more than one individual is engaging the Company under this Agreement.
“Property” means the materials, contents, and belongings which Customer seeks Company to pack and/or move under this Agreement.
2. Representations and Warranties as to Property: Customer represents and warrants that the Property does not contain any dangerous, hazardous, or illegal contents. Customer further represents and warrants that it has disclosed the nature of the Property to Company. Customer further represents and warrants that Customer owns the Property or otherwise has authority to possess the Property and have it moved.
3. Company’s Right to Refuse: Company shall have no responsibility for any materials that have not been disclosed or which are dangerous, hazardous, or illegal in any way. Company reserves the right to decline, for any reason, to move any materials or contents
4. Notice: Unless otherwise provided for herein, any notices or communications required or permitted to be given by this Agreement must be: (i) given in writing and (ii) transmitted by certified mail or overnight courier, to the party to whom such notice or communication is directed, to the mailing address of such party as set forth above. Any changes to contact information shall be noticed to the individuals and through the means set forth in this provision within five (5) business days the change was made known to the party charged with providing notice. In addition, a copy of any notices to Company shall be sent to the following through the same method required in this section:
Henry A. Zomerfeld, Esq.
Hodgson Russ LLP
The Guaranty Building
140 Pearl Street
Buffalo, New York 14202.
5. Any such notice or communication shall be deemed to have been given on: (i) the day such notice or communication is delivered or (ii) three (3) days after such notice or communication is mailed by certified or registered mail.
6. Deficiencies in Notice and Waiver: Any rejection or failure to deliver regarding any notice given shall render the notice invalid unless the defect is waived by the party to who is impacted by the deficiency.
7. Reasonable Efforts Upon Notice: Upon receipt of a written notice of default or otherwise, the parties must use reasonable efforts to resolve the dispute, default, or other issue. Reasonable efforts shall, at a minimum, involve the following:
a. The parties, within a reasonable time after receiving written notice of default, shall hold a meeting, whether in person or by telephone, to discuss, and attempt to address, the dispute.
b. If the meeting is unsuccessful, the parties may choose to involve their respective counsel to attempt to resolve the dispute.
c. If the dispute cannot be resolved within thirty (30) days of the written notice, each party retains the right to avail themselves of the appropriate remedies in accordance with this Agreement.
8. Default: If Customer or Company defaults on any of its obligations or otherwise fails to comply with any of the terms and conditions set forth herein, the aggrieved party must provide written notice as provided for in this Agreement within ten (10) business days of the alleged default.
9. Force Majeure: A non-performing party is relieved from its contractual duties when its performance has been prevented by a force beyond its control or when the purpose of this Agreement has been frustrated. Such forces include, but are not limited to, acts of God, hurricanes, earthquakes, and other natural disasters, epidemics, pandemics, and other health crises, terrorism, government acts, orders, laws, or regulations, embargoes, labor strikes and lock-outs, a lack of governing or voting body, or a quorum necessary to bind the entity, unanticipated temporary closures of roads, streets, highways, or other avenues of travel, and other events beyond the control of the parties.
In the event of force majeure, the party claiming force majeure shall promptly notify the other party upon becoming aware that a force majeure event would inhibit performance. Notice shall be provided in writing to the individuals and through the means outlined in the default section of this Agreement. Notice shall specify the basis for claiming force majeure under this Agreement.
10. Impossibility of Performance: If the performance of any duty set forth in this Agreement is beyond the reasonable control of either party, the party whom is facing such difficulty is nonetheless obliged to use reasonable efforts to perform its duty and obligations, and shall notify the party that the performance of such duty is beyond its reasonable control within five (5) business days. Notice shall be provided in writing to the individuals and through the means outlined in the default section of this Agreement. Upon proper notice under this section, performance shall be excused in the case of impossibility.
11. Severance: If a term or provision in this Agreement is stricken, or deemed unenforceable or illegal, the rest of this Agreement remains in full force and effect and shall be construed as reasonably as possible so to give full effect to the original intent of that term or provision.
12. Modification: There shall be no modification to this Agreement except in writing signed by the parties hereto
13. Merger: This is the only agreement between the parties with respect to funding and this Agreement supersedes all previous agreements, oral or written.
14. Rule of Construction: Each party to this Agreement has reviewed this Agreement. The normal rule of construction to the effect that any ambiguities herein are to be resolved against the drafting party will not be employed in the interpretation of this Agreement.
15. Titles and Headings: The titles and headings of the sections in this Agreement are for convenience of reference only and are not intended to affect the meaning or interpretation of this Agreement. In the event of any conflict, the text of this Agreement, rather than such titles or headings, shall control.
16. Conflicting Terms: In the event that this Agreement conflicts with any other provision of a contract, invoice, or other document executed by the parties as it concerns the Work, the terms of this Agreement shall supersede the conflict terms and shall govern.
17. Choice of Law: This Agreement will be governed by and interpreted in accordance with the laws of the State of New York without regard to conflict of law principles.
18. Jurisdiction and Venue: Should litigation be commenced, the parties to this Agreement agree that the exclusive jurisdiction and venue for any action relating to this venue shall be a state court in Tompkins County, New York, and the parties hereby consent to such jurisdiction and venue.
19. Litigation Expenses: In the event that Company commences a lawsuit against Customer for breach of this Agreement, to enforce any provision of this Agreement, or otherwise seek damages related to this Agreement, Customer shall reimburse Company for its reasonable attorneys’ fees, costs, disbursements, and expenses related to and arising out of that lawsuit, including any appeals.
20. Waiver of Damages: Company shall have no liability whatsoever for any cover or setoff nor for any indirect, consequential, exemplary, incidental, liquidated, or punitive damages, including, but not limited to, lost profits.
21. Indemnification: To the fullest extent permitted by law, Customer shall indemnify, hold harmless, and defend Company against any and all losses, claims, liabilities, and expenses, including reasonable attorneys’ fees for the breach of this Agreement, the defense of any action related to this Agreement or the work Company is to perform under this Agreement, of the enforcement of this Agreement, including of this provision, which Company may suffer or incur and which arises out of or is in connection with this Agreement, excepting only has been adjudged by a court of competent jurisdiction to be the result of gross negligence of Company, its employees, heirs, successors, assignees, and/or agents.
22. Release: Customer hereby expressly releases Company and its agents from any and all liability for loss or damage to Customer’s property or the property of any third-party that is being moved by Company under this Agreement arising out of any cause whatsoever, including, but not limited to, rain, flood, plumbing leakage, fire, or theft, except in the case that such damage has been adjudged by a court of competent jurisdiction to be the result of gross negligence of Company, its employees, heirs, successors, assignees, and/or agents.
23. Authority: Customer and Company each represents and warrants that it has full authority to enter into this Agreement and the representative for each party whose signature appears below has been authorized to bind the party.
24. Parties Have Reviewed Agreement: The parties, having each reviewed this Agreement, waive any claim against any representative or agent, including legal counsel, related to the drafting of this Agreement.
25. Entire Agreement: This Agreement, including any addendum, attachments, and/or additional terms and conditions annexed to this Agreement, constitutes the entire agreement between the parties hereto with respect to the subject matter contained in this Agreement and supersedes all prior agreements, understandings and negotiations between the parties.
26. Execution in Counterparts: This Agreement may be executed in one or more counterparts, each of which will constitute an original, but all of which together constitute a single document
27. Electronic Transmission: Signatures to this Agreement transmitted by facsimile or by electronic mail shall be valid and effective to bind the party so signing.
28. The parties expressly agree that each party to this Agreement shall be bound by its own telecopied, scanned, or electronic signature, and shall accept the telecopied, scanned, or electronic signature of the other party to this Agreement.
Additional Terms and Conditions
POSSIBLE ITEMS TO BE MOVED
If there is a list below, it is only a projection to best prepare our movers upon arrival.
It is entirely up to you the extent of services that we perform and the number of items we end up moving.
We do not guarantee these items can be moved within the minimum hour(s) listed above.
PBO = PACKED BY OWNER (YOU) CP = CARRIER PACKED {{company.companyName}}
Important Information About Your Move
Minimum Charge: We are required by law to list the minimum number of billable hours and corresponding minimum charge. In most cases, this should not be the expected final cost, nor a reasonable expectation for completion time. This minimum charge is irrelevant to your specific move and only relevant to the crew size assigned and your area of service.
Local Moving Hourly Rate: The rate(s) listed in your estimate include all necessary materials and equipment to perform moving services. Does not include Packing, Packing Materials, or Unpacking. Billing begins when the crew arrives at your origin location and ends after the final walk-through is performed and all services are complete at destination. You will be billed for travel time to/from our office.
IMPORTANT!!!
{{company.companyName}} highly recommends that you schedule a free virtual consultation prior to your move. These virtual walkthroughs are usually conducted over zoom. This will allow you to receive an official estimate. If this is not possible, or you feel that you do not need an estimate, you may choose to schedule a crew based solely on the hourly rates and minimum charges discussed with the carrier. The minimum charge may not be a reasonable expectation for time and cost, and the job may take longer than the minimum time. Once the minimum time is exceeded, you will be billed in ½ hour increments, and for ALL time required to complete the service(s) requested. By signing this agreement, you have voluntarily waived your right to an estimate and agree to pay hourly rates for services requested.
I have waived my right to an estimate and agree to pay hourly rates for all time required to complete service(s) requested.
Packing Hourly Rate: The rate(s) listed in your estimate includes required or requested number of packers. Special materials or equipment provided and used will be in addition to the hourly rate, plus applicable sales tax. If a packing quote has been provided; all labor, materials, and sales tax are included in your estimate. {-Big Red Shipping and Storage-} can expertly pack your belongings for you.
IMPORTANT: If packing hourly rates are not listed on your estimate or in pricing above, you are electing to pack all of your own goods. You are expected to adhere to all packing requirements outlined in the Terms and Conditions below.
Load Until Full Service: If your service has been estimated and scheduled as a Load Until Full Service. This means that our crew will fill our truck(s) to capacity and make one trip to the destination address. Any items that do not fit will not be transported by {{company.companyName}}, and will become the responsibility of the customer. These item(s) can be transported by {{company.companyName}} if you agree to pay for additional trips and/or services required to transport the remaining goods. This type of service is typically scheduled when your estimated volume of goods is very close to the capacity of the truck(s) assigned, and you do not wish to utilize an additional truck(s) and/or the additional costs associated. If you have any questions or concerns, please ask your estimator and they will fully explain the circumstances of your Load Until Full Service.
{{company.companyName}} Vault Storage: Includes all blankets, padding, and protective materials. A credit card is required for storage charges. Late and/or non-payment of ongoing storage charges may result in penalties, liens, and ultimately the auction of your goods. You will receive a separate agreement for {{company.companyName}} Vault Storage.
Consumer Protection and/or Waivers
Valuation Declaration
Everyone’s belongings have value, whether monetary or sentimental. Our movers take great care to ensure that nothing is damaged in the course of a move, but unfortunately damage claims do happen from time to time. The common assumption is that full coverage insurance is included when a moving company lists itself as a licensed and insured carrier. However, the terms licensed and insured simply mean that the company has the sufficient auto, general liability, and cargo coverage that the Department of Transportation requires.
Valuation is what covers your household goods during your move. As explained in the Important Information for Persons Moving Household Goods booklet, there are options available to cover loss or damage to your goods.
These options are:
1. $0.60 CENTS PER POUND PER ARTICLE (BASIC)
This option provides for recovery for lost or damaged item(s) based on $0.60 cents times the weight of the item(s). Regardless of the item's actual value you would be reimbursed $0.60 cents per pound. This level of coverage is provided at no additional charge. Our employees take the utmost care when handling your belongings and go the extra mile to protect your items. However, moving is manual labor and moving can provide extremely difficult situations at times. Accidents can happen. Make sure you understand our in house option prior to the move so that you will be satisfied should an accident occur.
{{company.companyName}} Terms and Conditions
To ensure that your move is completed efficiently and successfully, please read and adhere to the following Company Policies. Although lengthy, this is important information that we want every customer to thoroughly understand. The moving process can be very challenging and comes with all sorts of unique requests and tasks. As your service provider, we will work diligently for you and make every effort to meet your requests to make your move as seamless as possible. However, please be advised that certain things you may ask for come with related risks, and we cannot be responsible for the possible results of these requests. The following policies are for both your protection and ours. Your anticipated cooperation is appreciated. If you have any questions, please call our office, we are available to assist you at any time.
The terms, conditions & liability waivers outlined in this document are meant to provide our consumers with as much information as possible for their protection, as well as the protection of {{company.companyName}}. Each service is unique, and it is not possible to outline every scenario that may arise. If you have any specific questions about your service, please discuss with your estimator or call our office for clarification.
Payment: Payment is due upon completion of the move. Acceptable payment methods are Credit Card, Check, or Cash.
Cancellations and Rescheduling: {{company.companyName}} requires a reservation deposit for local moves equal to 1/5th of the quoted price. If you need to reschedule your move, fees will not exceed 1/5th of the price quoted, but {{company.companyName}} does reserve the right to assign a penalty. We do ask as a return courtesy that you give us as much advance notice as possible when there are any potential date changes or cancellations. We will do everything in our power to accommodate your new move date, but we are only as flexible as our schedule allows us to be. If your new desired date is not available, we will schedule you on the closest possible day when the required resources are available.
Shipper/Customer Involvement and Availability: The shipper(you) or the shippers appointed representative is required to be present for all phases of the move. If you or your appointed representative is unavailable at the scheduled times for pickup or delivery, billing will start at the time(s) designated for pickup or delivery. Please provide our office with all contact phone numbers, preferably a cell phone as landlines are often disconnected prior to the move.
Walk-Through Policy: Several walk-throughs will be performed on the day of your move to ensure your moving crew knows exactly what is to be moved, nothing has been left behind at the pickup location, or left in the moving truck at delivery. Once the crew departs pickup/delivery locations, additional charges may apply if return trips are requested. The job supervisor will prompt and direct the walk-throughs, but ULTIMATELY IT IS YOUR RESPONSIBILITY TO ENSURE THAT EACH PHASE OF THE SERVICE HAS BEEN COMPLETED TO YOUR SATISFACTION.
Packed by Owner Box Policy (PBO): If you choose to do your own packing, please be advised {{company.companyName}} is not responsible for the contents of a PBO carton unless negligence or mishandling is shown. If you have not already done so, please contact our office for a packing estimate. If you wish to do your own packing, please follow these guidelines:
All items that can fit into a standard carton (1.5 to 6 cubic ft.) must be packed. This includes but is not limited to: Lamp shades and table lamp bases, electronics, misc. items, etc. The exception to this policy are extra heavy items such as weights and floor speakers. Please refer to the Moving Tips section of our website or contact our office if you have any questions about packing or specific items.
All boxes shall be NEW or in like-new condition. Never use crumpled or deteriorating boxes for packing.
All boxes must be sealed with a lid and taped securely with professional packing tape. Identify the contents of each box along with the designated rooms where they should be delivered. It is advised to label both the top and one side of each carton for easy identification when stacked.Where applicable, clearly label boxes fragile, with arrows on the box indicating the correct upright position. Do not leave any boxes with open tops.
All boxes should be less than 50 lbs. Never pack goods too tightly, but pack to the top of the box. Small boxes should be used for small, heavy articles like books, records, and canned goods; large boxes for light items like bedding and linens. Dishes, glasses, and fragile items should be packed in small cartons or specialty dish packs.
Personal Items: Prior to the arrival of your packing and/or moving crew(s), you should identify, separate, and place all pertinent personal items in your car. These types of items include wallets, purses, keys, cell phones & chargers, medications, cable or satellite boxes, TV controllers, jewelry, passports, pink slips, sentimental, and all other important items that you may need immediate access to before, during, or after the move. If these items are boxed or sitting out, they may be loaded onto the moving truck. While still safe, they will become a needle in a haystack and may take significant time to locate after the move takes place. {{company.companyName}} will make every attempt to identify and separate these types of items, but it is your responsibility to ensure that this is done prior to our arrival.
High Value Items: Items of extraordinary monetary or sentimental value, such as antiques, family heirlooms, art objects, gold or silver articles, etc., should be identified to both the estimator and the job supervisor prior to the start of the move. These may need to be insured separately and special handling may be required. Failure to disclose high value items may result in the denial of a claim. Contact {{company.companyName}} for additional details and procedures.
Non-Allowables: Movers are not allowed to transport anything that could leak, combust, corrode, or spoil. Below is a general summarization of non-allowables:
Combustibles, explosives, flammable or corrosive chemicals or liquids. The list includes but is not limited to: gasoline, paint, oil, propane fuel, fertilizers, insecticides, herbicides, cleaning supplies, ammunition, or any item deemed illegal by any law.
Perishable Items: All food items that could spoil, leak, or perish should not be part of your shipment.
This list also includes ALL liquids and oils including but not limited to: Alcohol, cooking oils, vinegar, laundry detergent, bleach, dish soap, etc.
Firearms: All firearms will not be packed or transported by {{company.companyName}}
Inventory: In an effort to keep our rates low and time to a minimum, no inventory of goods will be taken during your move. It is your responsibility to ensure all your items are present at the end of your move. If you feel an inventory list is necessary, we can provide this service for an additional hourly fee. We ask that you examine the back of our trucks upon completion of your move to assure yourself that all your belongings were unloaded.
Safety: {{company.companyName}} reserves the right to refuse any service or request that it deems unsafe, unreasonable, or hazardous to either you, the company, and/or their goods or equipment. In addition, our movers have the right to refuse any item or request they deem unsafe, unsanitary, or may cause property damage.
Crew Size(s): {{company.companyName}} reserves the right to send fewer, or additional workers than quoted to complete any service, solely at the company’s discretion. The hourly rate charged will be according to the number of men/trucks assigned to the job. Reasons for an adjustment to the crew size may include, but not limited to; Labor Laws, Hours of Service Regulations for drivers, available company resources, scheduling requirements, and/or weather concerns.
{{company.companyName}} Release of Liability and/or Waivers
Appliances: {{company.companyName}} will transport washers, dryers, refrigerators, freezers, and other appliances. We will also assist with disconnecting and reconnecting water and gas lines. However, we are not plumbers familiar with proper installation of every make and model and we are not experts regarding the water and gas systems of your residence. Any assistance we give is as a courtesy only, we highly recommend contacting a professional plumber to handle these connections. {{company.companyName}} will not be held liable for any leaks or damage that may result in the dis/reconnection of gas or water lines.
Refrigerators and Freezers: Must be empty and defrosted. Defrost appliances 48 hours prior to the move. Upright freezers (with lid on top) may be left full only if there are no steps or stairs to go up or down, and you are moving locally (less than 50miles of driving. {{company.companyName}} will not be liable for any damage that occurs to the appliance if moved with contents inside or for any water damage that occurs due to the appliance leaking water.
Monitor Your Appliances After the Move: {{company.companyName}} is not responsible for any damages due to flooding or gas leaks. Your local service provider should install your connections when your service is initially turned on at no additional cost. When you run a load of laundry for the first time after your move, make sure you monitor the wash and dry cycles checking for water leaks or the smell of gas. Look for signs of water collecting at the base of your refrigerator or washing machine. It is impossible for {{company.companyName}} to guarantee the integrity of your lines, valves, and systems. Some leaks can take a while to occur and {{company.companyName}} cannot properly monitor these connections over time.
Lawn Mowers, Engines, and Power Tools: All gasoline, oils, and fluids must be drained from all lawn mowers, engines, power tools, and the like. If this is not done prior to the move, {{company.companyName}} will not be held liable for any circumstances that may arise due to these hazardous materials.
Contents of Furniture Drawers: Best practice is to remove all contents from furniture drawers. However, you may leave clothing and/or fabric items in small dressers and night tables. For larger, heavy furniture with drawers, doors, and cabinets, please remove all contents to avoid possible loss or damage to the contents or piece during the moving and truck transportation phases. {{company.companyName}} will not be held liable for the contents of any drawers, nor damage that may result to an item due to contents being left in drawers, doors, and cabinets.
Contents of File Cabinet Drawers: Best practice is to remove all contents from file cabinets. However, you may leave papers and files in small file cabinets, two drawers or less. All 4-drawer, lateral, and other larger file cabinets must be completely emptied and boxed. {{company.companyName}} will not be held liable for the contents of any drawers, nor damage to the file cabinet drawers that may result due to contents being left in drawers.
Electronics: Unless you have contracted packing services, it is your responsibility to disconnect and pack wires, cables, and cords from electronics such as computers, TVs, stereo systems, and the like. {{company.companyName}} will not disconnect, reconnect, or set up any computer, stereo, or audio/video systems. Barring any outward damage or negligence shown, the functionality of internal components of electronics will not be covered by {{company.companyName}}.
Flat Screen Televisions: All Televisions that fall under the description of flat panel (LED, LCD, Plasma) are extremely sensitive items and must be moved in the original factory packaging or an approved equivalent. {{company.companyName}} is not liable for any flat panel TVs that are not moved in the above manner. If you request a flat panel TV to be moved without proper packaging, he/she releases {{company.companyName}} from any liability for any damage that may occur to the television during or after {{company.companyName}} services.
Plants: {{company.companyName}} will not transport plants across state lines. For moves within New York, all plants must be drained of water. Your last watering should be least 3 days prior to your scheduled move. Leaking plants may compromise the condition of your items in the truck. Plants may also have insects, spiders, or other pests that will be inside an enclosed truck with the rest of your household goods. Plants can not only be challenging to move, but even more challenging to protect. {{company.companyName}} will not be liable for the health or condition of plants upon arrival. We will however take all precautions and protect your important plants to the best of our ability.
Pots, Planters, and Barrels: When possible, plants and dirt should be removed from pots, planters, and barrels prior to transportation. When this is not possible, {{company.companyName}} will take all reasonable action to transport your pots, planters, and barrels as-is. Please keep in mind that the soil and plants can add extreme weight that will put a lot of stress on the container. This can lead to cracking, breakage, and deterioration of the container, especially with outdoor containers. {{company.companyName}} will not be held liable for damage to pots, planters, and/or barrels when transported full.
Stone Related Items: All items made of stone, concrete, porcelain, terra cotta, clay, etc… may have internal/external chipping or cracking due to drying out, weathering, or plant growth. These cracks and/or chipping may not be visible and even with proper padding/care can still result in further damage. Also marble, granite, stone, etc. surface tops of furniture with previous cracks or repairs cannot be held to {{company.companyName}} accountability if further damage occurs.
Wall Attachments and Fixtures: {{company.companyName}} will not remove any screws, bolts, or items from any wall. This includes TV Mounts, light fixtures, chandeliers, shelving, cabinets, and any other item(s) that are attached to a wall. It is your responsibility to have everything ready for transportation prior to the arrival of the crew. {{company.companyName}} also will not attach or hang anything on any wall. This includes pictures, mirrors and/or any type of item listed above.
Pressboard/Particle Board Furniture: Pressboard furniture assembled in home, after purchasing (garage/utility cabinets, Ikea-type furniture, desks, etc.) is manufactured to be built and assembled once. This type of furniture is not structurally sound and is not meant to be taken apart or moved once constructed. The joints and connecting pieces are very weak and can chip and crumble when moved, especially when moved or taken apart multiple times, or has absorbed any moisture. As a company, we will do everything in our power to make sure these items are transported safely and securely but they will not be covered by the valuation option selected. {{company.companyName}} is not responsible for any damage that may occur to any pressboard item in any way (joint weakness, chipping and/or complete collapse).
Rental Truck(s), Self-Storage, Containers, PODS, etc.: When {{company.companyName}} provides loading and/or unloading of your rental truck, self-storage unit, container, or POD, {{company.companyName}} is only responsible for items while in its immediate care. When the doors are closed, {{company.companyName}} liability ends. {{company.companyName}} will not be liable for any damage to your goods while not in our immediate care such as; in transit inside your rental truck(s), inside self-storage, container, or POD. If {{company.companyName}} returns to move these items at a later date, it is considered a completely new job.
Exterior Risks: Driving over the lawn, sidewalk or other areas not suitable for a truck may cause tire ruts, cracking of concrete, damage to plants/trees, damage to sprinklers and/or light fixtures. {{company.companyName}} is not responsible for any of the damages and/or towing charges that may occur if you request/require us to perform any of the actions listed above.
Previously Damaged Items: {{company.companyName}} is not responsible for items with existing damage done prior to our services taking place. In addition {{company.companyName}} is not responsible for damage that may occur to items that have previous damage, repairs, defects, or weakness.
Cribs and Bunk Beds: {{company.companyName}} will not disassemble or reassemble cribs and/or bunk beds. Due to the fact that a wide variety of cribs and/or bunk beds exist, each of which differs in construction, it is up to you to assemble and confirm the structural integrity of the crib and/or bunk beds after moving services have been completed.
Trampolines: {{company.companyName}} will not disassemble or reassemble large trampolines. We will handle and transport trampolines once broken down. It is up to you to assemble and confirm the structural integrity of the trampoline after moving services have been completed.
Aquariums, Terrariums, & Animal Habitats: {{company.companyName}} will only move empty aquariums, terrariums, or habitats. This means that all water must be completely drained and t be empty of all contents. Under no circumstances will {{company.companyName}} transport live animals of any type, including fish, birds, lizards, turtles and snakes. Large or delicate habitats may require crating prior to the move. Please consult your estimator with any questions prior to your move.
Items of Excessive Weight: {{company.companyName}} will not carry or transport items of excessive weight up or down any flights of stairs or terrain if deemed unsafe by the movers or furniture/property damage could occur.
Pianos: {{company.companyName}} does not disassemble, transport, or set up upright or grand pianos. The movers can, however, transport plastic keyboards if they have been disassembled and put into their original packaging. Please reach out with any questions on this policy.
Pool Tables: {{company.companyName}} will not disassemble or reassemble pool tables. We will expertly handle, and transport pool tables once broken down and prepared for transport by a 3rd party service. {{company.companyName}} also will not attempt to transport any pool table that has not been properly broken down and prepared for transport prior to the move. Pool tables require a professional to disassemble, crate the slate slabs, reassemble, re-felt, and level a pool table. While we can recommend a 3rd party service, this service is beyond our level of expertise.